Welcome to Bhagyashri Travels (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website [https://bhagyashritours.com/] and when you engage with our services.
1.Definitions
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- Personal Data: Any information relating to an identified or identifiable natural person.
- Service: The website and/or services provided by Bhagyashri Travels.
- User / You: The individual accessing or using the Site or services.
- Data Controller: Bhagyashri Travels, responsible for determining the purposes and means of processing personal data.
2.Information We Collect
We may collect several types of information from and about you, including:
a) Information you provide directly
- Name, date of birth (if required), gender
- Contact information: email address, phone number, address
- Travel details: destinations, dates, number of travelers, special requests (dietary preferences, disability assistance, etc.)
- Passport, visa, or other identity documents (where required for service delivery)
- Payment information (credit card, bank details) — typically collected via secure third-party payment processors
- Other optional information you choose to provide (e.g. feedback, preferences)
b) Information collected automatically
- IP address, browser type and version, operating system
- Usage data: pages you visit, time spent on pages, actions taken, referring websites
- Cookies and similar technologies
c) Information from third parties
- From partners, service providers, or affiliates (for example hotels, airlines, visa service providers) when needed to deliver the service
- From payment processors
- Analytics providers (e.g. Google Analytics)
3.How We Use Your Information
We use your Personal Data for purposes including, but not limited to:
- To provide, manage, and fulfil your travel bookings and related services
- To process payments and refunds
- To communicate with you: confirmations, updates, customer support
- To customize and improve our services, website, and user experience
- To send marketing communications (if you opt in)
- To comply with legal obligations (visa, regulatory, tax, etc.)
- To prevent fraud or misuse of our services
4.Legal Basis for Processing
Where applicable, we rely on one or more legal grounds to process your personal data, which may include:
- Contract — to perform obligations under a contract with you
- Consent — when required (e.g. marketing communications)
- Legal compliance — to satisfy applicable laws or regulations
- Legitimate interests — provided these do not override your rights
5.Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to collect usage data and improve your experience.
- Types of cookies may include session cookies, persistent cookies, essential cookies (necessary for site functionality), analytics cookies, etc.
- You may control or disable cookies via your browser settings; but note that disabling cookies may affect site functionality.
6.Disclosure of Your Data
We may share your personal information in the following circumstances:
- With service providers/vendors who perform services on our behalf (hotels, transport providers, visa processors, payment gateways)
- With business partners for joint offerings or promotions (with your consent)
- With authorities or regulatory bodies when required by law
- In the event of a merger, acquisition, or sale of all or part of our business — with appropriate protection for your data
7.Data Retention
- We retain your personal data only as long as necessary for the purposes for which it was collected or as required under applicable laws.
- Once data is no longer needed, we will securely delete or anonymize it.
8.Security
- We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
- However, no method of data transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
9.Your Rights
You may have the following rights (depending on applicable laws):
- Access your personal data that we hold about you
- Correct or update inaccurate or incomplete data
- Request deletion of your data (where not required for legal reasons)
- Object to or restrict certain processing (e.g. direct marketing)
- Withdraw consent where processing is based on consent
- Portability of data (if applicable)
If you wish to exercise any of these rights, please contact us using the contact details below.
10.Minors
- Our services are not directed to children under [age — typically 18].
- We do not knowingly collect personal information from children without parental or guardian consent.
- If we become aware that data from a child has been collected without proper consent, we will take steps to delete it.
11.International Transfers
If your data is transferred to or stored in servers or service providers outside your country, we will ensure adequate protection in compliance with applicable legal standards.
12.Changes to this Privacy Policy
- We may update this Privacy Policy occasionally.
- The “Last updated” date at the top will reflect when changes are made.
- Significant changes will be notified via the website or via email (if you’ve provided one).
13.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us:
Bhagyashri Travels
Address: Bhagyashri Travels Private Limited,11, Namjoshi Bhavan,Lal Bahadur Shastri Road,486 Sadashiv Peth, Pune-411030,Maharashtra, India
Email: tour2@bhagyashritravels.com
Phone:+91 9595-300-900